Yes, a login is required for all streaming on any PBR App -- web, mobile and TV. All content is still available for free.

1. Go to watch.pbr.com and click the "Login" button located at the top right of the website. 

2. On the next screen, enter your email address and password.

3. Then, click the "Login" button.

1. Open the PBR app on your TV device.

2. Go to the profile icon at the top right and click on it.

3. Click on Login.

4. On the next screen, you can go to https://secure.PBR.com/activate to enter your activation code. You can also scan the QR code with your phone or tablet’s camera which will take you to the same webpage.

5. Enter your activation code and click Next.

6. Type in your email address and click Next.

7. Type in your password and click Verify.

8. Your PBR app is now signed into your account.

1. Open the PBR app on your Roku device.

2. Go to the profile icon at the top right and click on it.

3. Click on Login.

4. Enter your email address.

5. Enter your password.

6. Click on Login.

7. Your PBR app is now signed into your account.

Yes! Your account created for PBR+ will work on all current PBR apps (web, mobile, TV). If you need to reset your password, you may do so here: https://watch.pbr.com/forgot-password

No - the PBR app and all of the streaming content remains free! 

No. The PBR App can be viewed on web and downloaded on Android, Apple, Google TV, Apple TV, Fire TV, and Roku. RidePass is the PBR's 24/7 programmed linear channel, available within the PBR App, as well as on Pluto TV, Xumo Play and Roku.

1. Click the profile button located at the top right-hand corner of the website.

2. Click sign out.

1. Open the PBR app.

2. Go to the profile icon at the top right and click on it.

3. Click on Logout.

We do not offer a way to change your email address linked to an account. Instead, please create a new account with a new email address.

The PBR team is here to help and answer any questions you may have. 

• Phone: (719)-242-2800

• Email: pbrdirect@pbr.com

Simply visit the PBR app on your preferred web, mobile or connect TV device, select a piece of content that you would like to stream and follow the prompts. Once you're signed in, you'll remain logged in.

For all platforms, apps and FAST channels - If you're having trouble or receiving an error message, try uninstalling and reinstalling the PBR App or FAST Channel App (PlutoTV, Xumo Play, Fubo etc). 

If you need further assistance, you may reach out to our customer support to receive a response within 24 hours. To help us remedy, please provide what device you are using and what version of the platform or app you are using. If possible, capturing screenshots, photos, or videos of the error will help us troubleshoot and assist you.

For FAST platforms such as PlutoTV, Xumo Play, Fubo and others, you may also reach out their dedicated customer support teams.

Any device:

• Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality:

Video quality and the required minimum bandwidth to meet that speed.

Computer

• Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

• Restart your wireless router or modem.

• If you continue to have issues playing on your device, please file a ticket at this page, being as descriptive as possible.

Apple TV:

• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

• Restart the Apple TV device.

• Reboot your internet modem and/or wireless router.

• Uninstall and reinstall the app.

Roku:

• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

• Restart the Roku device.

• Reboot your internet modem and/or wireless router.

• Uninstall the PBR channel from your Roku and reinstall it.

Chromecast:

• Make sure your device and Chromecast are on the same wifi network.

• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

• Unplug Chromecast and plug back in.

• Restart your wireless router or modem.

Note that subtitles may not be available on all videos, so if you don’t see the options described below, it’s because there are no subtitles for that video. Conversely, if you see subtitles and do not have the option to turn them off, that’s because they are part of the video itself and cannot be disabled.

1. Go to watch.pbr.com and select a video to play.

2. Play the video.

3. Hover over the video player while it’s playing, or pause the video, and you will see the CC icon in the lower right corner of the player.

4. Click on the CC icon and select your language of choice.

5. To turn off closed captioning, click on the CC icon again and select Off.

1. Select a video to watch and start playback.

2. Use the directional pad on your remote and press the up direction.

3. Select the icon that looks like a chat icon and select your language of choice.

4. To turn off closed captions, select the chat icon again and select Automatic.

1. Press the Home button on the Roku remote.

2. Scroll to the Settings option and select.

3. Scroll to the Accessibility option and select.

4. Select Captions Mode and select your preferred subtitle mode.

1. Select a video to watch and start playback.

2. Use the directional pad on your remote and press the down direction.

3. Select the icon all the way to the right on the bottom.

4. Under Subtitles, select your language of choice.

5. Press the back button on your remote or select the x icon to resume the video.