FAQs about the RidePass and PlutoTV Announcement

If you haven’t done so already, please take a moment to read our recent press release about the exciting PBR RidePass on PlutoTV partnership, which will bring fans of western sports and lifestyle free access to hundreds of the best live events and original series.

 

It’s PBR RidePass. Free. On PlutoTV. Drop In.

 

Want to learn more about what to expect on PBR RidePass on PlutoTV? Click Here

 

How much is PlutoTV?

PlutoTV is completely free; it’s free of passwords and free of payments. PBR RidePass on PlutoTV will bring viewers everything they enjoyed about RidePass, FREE, including hundreds of hours of live PBR and western sports events plus original series, news, and so much more.

What device do I need to stream RidePass on Pluto?

You can enjoy the new PBR RidePass on PlutoTV on a variety of devices including computer browser, iOS and Android apps, streaming devices (incl. Amazon Fire, AppleTV, Chromecast, Roku) and many Smart TVs.

View the full list of supported devices here.

If I’m a current RidePass subscriber, what should I do and what will happen with my subscription?

MONTHLY SUBSCRIBERS:  If you’re a current Monthly Subscriber, RidePass will process your last monthly payment no later than 30 Days prior to the launch of the new PBR RidePass on PlutoTV. This will ensure that your current membership stays active until the transition to PlutoTV, so you can continue watching all the RidePass live and on-demand programming on the current RidePass product.

ANNUAL SUBSCRIBERS:  If you’re a current Annual Subscriber, a refund will be available to you for the pro-rated portion of your remaining subscription as of the date of the new PBR RidePass on PlutoTV launch. This will ensure that your current membership stays active until the transition to PlutoTV, so you can continue watching all the RidePass live and on-demand programming on the current RidePass product. Note that for Annual Subscribers, the pro-rated refund process will vary based on your original point of purchase (i.e., Apple App Store, Google Play/Android, PayPal, RidePass.com, or Roku) as the refund process differs per platform. Look for an email from RidePass Support that will explain your refund process based on your initial point of purchase.

If I’m a current RidePass subscriber, when will access to the current RidePass product expire?

Provided your existing Monthly or Annual Subscription is in good standing, you’ll have full access to the existing RidePass live event and on-demand content (based on your membership type) until the launch of the new PBR RidePass on PlutoTV. At that time your existing RidePass subscription will expire and you'll be able to continue watching RidePass live events and original programming free, on the new PBR RidePass on PlutoTV channel. As of the launch date of the new PBR RidePass on PlutoTV channel, existing Annual RidePass Subscribers will have access to a pro-rated refund for any remaining value on their membership. Monthly Subscribers will not have a membership renewal charged in the last 30 days of the existing RidePass product, therefore a pro-rated refund will not be necessary for Monthly Subscribers.

REFUND INFORMATION

 

RidePass Monthly Subscriber

No action is needed for RidePass Monthly Subscribers. July 9th was the last day that RidePass processed recurring charges for any Monthly Subscriber. (Note:  your specific last charge date may have been prior to July 9th; no customer was charged after July 9th.) No future RidePass payments will be charged for Monthly Subscribers.

 

Refund instructions for Annual Subscribers are specific to the original purchase portal:

 

RidePass Annual Subscriber – Purchased via RidePass.com

Prorated refunds for Annual Subscribers who originally purchased via RidePass.com will be automatically processed on August 9th, with credit to your original payment method. Refunds should be reflected in 7-10 business days. If your original payment method is no longer active (i.e.,. a credit card that has expired), your credit will be applied to the active payment method that you have on file with RidePass. Note that refunds will be prorated for the portion of time that was remaining on your Annual Membership as of August 9th.

 

RidePass Annual Subscriber – Purchased via Google Play (Android app)

Prorated refunds for Annual Subscribers who originally purchased via Google Play (Android app) will be automatically processed, with credit to the active payment method on your Google Play account. Refunds should be reflected in 7-10 business days. Note that refunds will be prorated for the portion of time that was remaining on your Annual Membership as of August 9th.

 

RidePass Annual Subscriber – Purchased via PayPal

Prorated refunds for Annual Subscribers who originally purchased via PayPal will be automatically processed and credited to your PayPal account. Refunds should be reflected in 7-10 business days. Note that refunds will be prorated for the portion of time that was remaining on your Annual Membership as of August 9th.

 

RidePass Annual Subscriber – Purchased via iTunes (iPhone, iPad or AppleTV app)

Annual Subscribers who originally purchased via iTunes may request a refund directly from Apple. Click here for instructions. Note that Apple’s iTunes Terms of Service are structured such that App Developers (e.g., RidePass) do not have a direct financial relationship with App Purchasers (e.g., You). This means that RidePass has no payment/credit card information on file for you and cannot automatically process a prorated refund. If you purchased RidePass via iTunes, your service contract is direct with Apple thus Apple’s Terms of Service apply related to processing refund requests.

 

RidePass Annual Subscriber – Purchased via Roku

Based on Roku’s Terms of Service, Annual Subscribers who purchased via Roku are ineligible for a prorated refund. Roku’s Terms of Service are structured such that App Developers (e.g., RidePass) do not have a direct financial relationship with App Purchasers (e.g., You). This means that RidePass has no payment/credit card information on file for you and cannot automatically process a prorated refund. Please refer to Roku’s Refund Policy (click here) or contact Roku Customer Support (click here) for more information.

Will my RidePass subscription automatically transfer to PlutoTV?

No. PlutoTV is a free service and will not require login to watch the PBR RidePass channel. As noted above, your current RidePass subscription will expire once the new PBR RidePass on PlutoTV channel launches.

Will I be able to stream the new PBR RidePass on PlutoTV channel on the RidePass app or website?

No. Access to the new PBR RidePass on PlutoTV channel will be exclusively available via the free Pluto.TV website and/or free PlutoTV apps.

View the full list of supported devices here and download the app today on your preferred device to get ready to watch PBR RidePass on Pluto TV once it launches.

RidePass offered Listen Live coverage of televised PBR Unleash the Beast series events. Will PlutoTV include Listen Live coverage?

PBR RidePass on PlutoTV will offer exclusive, live coverage of many PBR Unleash The Beast (UTB) series events. For those UTB events that are televised in the U.S., PlutoTV will offer delayed, full-event replays. It will not include listen live coverage.

I live outside of the US. can I still watch PBR RidePass on PlutoTV?

PlutoTV is available in most territories outside the U.S., but access to the new PBR RidePass on PlutoTV will vary; check the PlutoTV app or Pluto.TV website to see if you have the channel.

Are there options for those outside the U.S. to access events if I don’t get PBR RidePass on PlutoTV?

PBR is working with PlutoTV to expand access to the new PBR RidePass channel into more countries. In the meantime, PBR Unleash The Beast events are widely availabile in dozens of countries via local TV providers. Other PBR RidePass on PlutoTV events may not be available outside the U.S.

What countries will PBR RidePass on PlutoTV be available in?

The U.S. is the primary PBR RidePass on PlutoTV territory.

Will I be able to continue to watch international PBR and other western sports events on PlutoTV?

PBR and PlutoTV are working together to provide fans many of the best western sports events from around the world. At launch, the new PBR RidePass channel will not include coverage from PBR Australia, PBR Brazil, nor PBR Canada tours but it will include many non-PBR western sports events.