Education

Education

FAQ

  • Q
    Who do I contact if I haven’t received my packet and it’s been about 4-6 weeks?
    A

    You can either send an email to admin@pbr.com or by calling our customer service hotline at 1-(800)732-1727. You may also speak directly with our fulfillment representative at 1-(719)242-2800 ext. 3223.

  • Q
    What kind of discount on tickets do I get, being a PBR Posse member?
    A

    As a PBR Posse member, you don't receive a discount on tickets. You are, however, able to purchase tickets in the Posse seating areas - these are typically the preferred seats for the top 3 ticket prices. These seats are held EXCLUSIVELY for our PBR Posse members and not available to the general public for purchase.

  • Q
    When will I receive my tickets?
    A

    Unless you selected Will Call at the time you placed your order, you were charged $6.00 Priority Mail fee to have your tickets sent so that they will arrive at your PBR Posse record address (or other ship to address provided by you at the time of the order) by the week of the event.

  • Q
    How can I join the PBR Posse?
    A

    You can either join online, here, or by calling our customer service at 1-(800)732-1727.

  • Q
    What will happen if I don't get my tickets in the mail or if I my travel plans change & I won't be home to get them after they've been mailed?
    A

    If you have not received your tickets by the Thursday prior to the event, please contact our customer service department at 1-(800)732-1727 and your order will be placed on the Box Office reprint list for you to pick up at the Arena Box Office Will Call office before the event by presenting your photo ID. You will not lose your seats just because you don't get your tickets as origina...